Delivery Information

Our Delivery Promise
At Deego Nepal, every order carries the story of a local woman artisan, a natural material, and a step toward a plastic-free future. We ensure your eco-friendly products are packed carefully and delivered to your doorstep with the same care that goes into making them.

1. Order Processing Time
   • Orders are typically processed within 1–2 business days after payment confirmation.
   • Orders placed on public holidays or weekends will be processed on the next working day.
   • You will receive a confirmation once your order has been dispatched.
     
     
2. Delivery Areas

   Area	Availability
   Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur)	Available
   Outside Kathmandu Valley (Nationwide Nepal)	Available
   International Delivery	Contact us directly

   We primarily operate from our locations in Bhanimandal, Lalitpur and Fulbari Marg, Boudha, Kathmandu
   
   

3. Delivery Timeframes

   Location	Estimated Delivery Time
   Kathmandu Valley	1–3 business days
   Outside Kathmandu (Major cities)	3–5 business days
   Remote districts of Nepal	5–10 business days

   Delivery times are estimates and may vary depending on your location, courier availability, and seasonal demand.
   
   

4. Shipping Charges
   
   • Free shipping on orders over the qualifying amount as shown at checkout.
   • Shipping charges for smaller orders will be calculated and displayed at checkout before payment.
   • For bulk or corporate orders, shipping terms will be discussed and agreed upon separately.
     
     
5. Packaging
   True to our mission of reducing plastic pollution, all Deego Nepal orders are packed using eco-friendly, minimal, and sustainable packaging materials. We avoid single-use plastics in our packaging wherever possible.
   
   
6. Order Tracking
   Once your order is dispatched, we will share tracking information via phone or WhatsApp where available through our courier partner. For any updates on your order status, feel free to contact us directly.
   
   
7. Bulk & Corporate Orders
   We welcome bulk orders and corporate gifting inquiries. Delivery timelines and shipping costs for large orders are handled on a case-by-case basis. Please contact us before placing a bulk order so we can confirm availability and arrange the best delivery option for you.
   
   
8. International Shipping
   We are actively exploring opportunities to bring Nepal’s sustainable, handcrafted products to global markets. For international orders, wholesale inquiries, or partnership opportunities, please reach out to us directly and we will do our best to accommodate your request.
   
   
9. Delays & Exceptions
   Deego Nepal is not responsible for delivery delays caused by:
   • Courier or logistics partner delays
   • Natural disasters, strikes, or public holidays
   • Incorrect or incomplete delivery addresses provided by the customer
   • Remote or difficult-to-access locations

Please ensure your delivery address and contact number are accurate when placing your order.

10. Damaged in Transit
       If your order arrives damaged due to transit, please contact us within 48 hours of delivery with a photo of the damaged package and item. We will arrange a replacement or refund as per our Refund & Returns Policy.

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